For those of us old enough, we remember the infamous McDonald’s hot coffee lawsuit brought by Stella Liebeck in the 90s. Stella suffered third-degree burns on 16% of her body when the scorching liquid spilled on her legs and groin area, ultimately resulting in a jury trial when the two couldn’t reach an initial settlement. The judge reduced punitive damages from $2.7 million to $480,000, and the $200,000 compensatory damages were slashed to $160,000. Stella and McDonald’s eventually reached a private settlement.
Stella’s lawsuit became big news and was considered by many to be a frivolous money grab despite her serious injuries and treatment. Like a blast from the past, a jury just told Starbucks to cough up $50 million after Postmates driver Michael Garcia received third-degree burns to his groin and thighs while picking up hot tea in 2020. Michael had multiple skin grafts and claimed he suffers from pain with friction to the burned area.
For all you lookie-loos out there, you can watch the video of the incident from a camera directed at the Los Angeles’ Starbucks’ drive through window and see the extreme reaction after Michael is handed the drinks and the cup falls. The crux of Michael’s argument was that the employee neglected to secure the tea in the drink carrier.
As one would expect, Starbucks is appealing the massive jury award, stating that while it has sympathy for Michael, the beverage giant is not to blame. I’d be surprised if they don’t reach a settlement to avoid the continuous legal battle and potential bad press. However, companies should be reminded that in instances like these, it’s not just the customer who lands in hot water.